Our leadership seminar continues with special speaker Michael Bryce from the Aurora Group.
Topic of discussion:
Key Measurements for Building a Loyal Customer Base
Measuring Customer Loyalty
Why is it important to know your loyalty factor scores?
Determining your customer loyalty factor score.
Determining your employee loyalty score.
Using your customer loyalty score to gain a competitive advantage.
This seminar has been postponed and a new date is yet to be determined. The Chamber will send out an announcement once a new date has been set. If you are interested in attending this workshop please call the Chamber at 860.423.6389.
Cost: $15 per person and includes your lunch.