Taxpayers who need in-person help from an IRS Taxpayer Assistance Center (TAC) need to call to schedule an appointment. All TACs provide service by appointment. They are an essential service the IRS provides when a tax issue cannot be resolved online or by phone.
Consider the self-service options on IRS.gov before calling for an appointment. Many questions can be resolved online without taxpayers having to travel to a Tax Assistance Center. Publication 5136, the IRS Services Guide, has additional information about where to find help.
Answering a tax question:
Checking on a refund status:
Making a payment:
Getting Forms & Publications:
If face-to-face service is necessary, then taxpayers should call 844-545-5640 to schedule an appointment. .
Avoid scams. The IRS does not initiate contact using social media or text message. First contact normally comes in the mail. Those wondering if they owe money to the IRS can check to see if they have a balance due on IRS.gov.
IRS YouTube Videos